1. What We Collect When you book with us, we collect the information necessary to process your reservation: name, contact details (email, phone/WhatsApp), payment information, and, where required for damage protection and guest verification, identity document details.

2. How We Use Your Information Your information is used to confirm and manage your booking, process payment, arrange requested add-on services, verify your identity for damage protection purposes, and communicate with you before, during, and after your stay.

3. Third-Party Processors We use trusted third-party services to operate our booking system and protect our property, including Smoobu (booking and channel management), Stripe (payment processing), SuperHog (guest verification and damage protection), and WhatsApp (direct guest communication). Each processes your data under their own privacy policies, in addition to this one.

4. Data Retention & Security We retain booking and guest information for as long as necessary to fulfill legal, accounting, or tax obligations, and no longer than required for these purposes. We take reasonable measures to protect your data, including relying on established, security-audited third-party providers (Stripe, SuperHog) for sensitive payment and identity information rather than storing it ourselves.

5. Your Rights / Contact You may request access to, correction of, or deletion of your personal data by contacting us at northshoresunsetcottage@gmail.com. Business Details PT ULUWATU SURGA ALAM Represented by: Daleth Pyzel NPWP: 1000000008786743 [Registered address on file]